Shipping policy

Where We Ship From

All Alexander Handcrafted Mills orders are shipped directly from our workshop partners in Greece via FedEx International, except for remote areas, where orders are shipped via Hellenic Post (ELTA). Spare parts and accessories are shipped via Hellenic Post (ELTA).

Shipping Costs by Country – Alexander Handcrafted Mills

Note: Delivered Duty Paid (DDP) pricing described below applies to Alexander Handcrafted Mills orders at our regular website prices only. Special or individually agreed prices may not include import duties; this will be stated in our offer. Other items (e.g. Playmobil, cosmetics) are not covered by DDP and may be subject to destination customs duties, taxes or fees on delivery.

  • United States (48 contiguous states & Washington DC): Free shipping, or Expedited (3–5 business days) for €25. Delivered Duty Paid (DDP) — all US import duties and taxes are already included in the price you see at checkout. No extra charges on delivery.
  • Alaska, Hawaii & Puerto Rico: Regular shipping €20, or Expedited (3–5 business days) €35. DDP — no extra charges on delivery.
  • Guam, US Virgin Islands, American Samoa & Northern Mariana Islands: Regular shipping €35, or Expedited (3–5 business days) €55. DDP — no extra charges on delivery.
  • Canada: Free shipping, or Expedited (3–5 business days) for €25. DDP — all Canadian duties and taxes are already included in the price you see at checkout. No extra charges on delivery.
  • European Union: Free shipping, or Expedited (3–5 business days) for €25. VAT is included in the displayed price. As an intra-EU shipment, no customs duties apply.
  • United Kingdom, Switzerland, Norway, Iceland and other European countries outside the EU: Free shipping, or Expedited (3–5 business days) for €25. This is NOT a DDP shipment — import duties and/or VAT may be charged by the courier on delivery. Any such charges are the customer's responsibility and are not included in our price.
  • Australia: Free shipping, or Expedited (3–5 business days) for €25. This is NOT a DDP shipment — Australian import duties and/or GST may be charged by the courier on delivery. Any such charges are the customer's responsibility and are not included in our price.
  • All other countries we ship to: Free shipping. Import duties, taxes and customs clearance fees are set by your local customs authority and may apply on arrival. These are the responsibility of the customer. We recommend checking your country's import rules before ordering.

Spare Parts & Accessories

  • United States: Shipping plus prepaid US import duties and customs clearance, shown at checkout as "ELTA Shipping + Duties & Clearance Prepaid" (from €24.88, depending on order value). No duties are due on delivery.
  • All other countries: Flat shipping charge of €19.88 per order. Import duties and taxes outside the EU are the customer's responsibility.

Countries We Do Not Ship To

We currently do not ship to Greece, Cyprus or Bulgaria, to African countries, or to APO/FPO military addresses and PO Boxes. If your country is not available at checkout, please contact us.

Estimated Delivery Times

  • Expedited: 3–5 business days
  • USA / Canada: 4–8 business days
  • Europe: 3–6 business days
  • Australia: 6–10 business days
  • Spare parts via Hellenic Post (ELTA): 7–20 business days

Questions About Customs or Duties

If a courier asks you to pay duties/taxes on an order that should already be covered (US or Canada Alexander Handcrafted Mills orders, or US spare-parts orders with prepaid duties), please contact us immediately at orders@greektreasures.gr or WhatsApp +30 693 145 5107 so we can help resolve it.

Changes to This Policy

We may update this policy from time to time. The current version is always available on our website.